Policies

1. Return and Exchange Policy

• Items can be returned or exchanged within 4 calendar days of delivery.
• Items must be unworn, unwashed, and in original condition with tags attached.

2. Payment Policy

• Acceptable forms of payment include credit/debit cards and mobile payment options.
• All transactions must be completed at the time of purchase. 

3. Shipping Policy

• Orders will be processed and shipped within 3-5 business days (this does not include shipping time).
• Shipping costs will be calculated at checkout, with options for expedited shipping. 

4. Customer Service Policy

• Customers are encouraged to ask questions and seek assistance! Please send us an email at thevioletpoppy7@gmail.com 
• Feedback and reviews are always welcome and can be submitted via email. 
• Our staff will address any concerns promptly and courteously.

5. Privacy Policy

• Customer information will be kept confidential and will not be shared with third parties.
• Personal data collected will be used solely for transaction processing and communication.

6. Sales and Promotions Policy

• Promotions will be clearly communicated, and terms must be understood before purchase.
• Discounts cannot be combined unless specified.

7. Social Media and Photography Policy

• Customers are welcome to take photos for personal use, but should seek permission for commercial use.
• We love for our customers to share their pictures and experiences on Facebook, X, TikTok, and Instagram using #thevioletpoppy.